This policy explains how Enbod Technologies Private Limited (“Ashovaa”, “we”) collects, uses and protects your personal data when you use Ashovaa, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.
We share only what is necessary with: the licensed pharmacy fulfilling your order; the delivery partner assigned to it (limited to what's needed to deliver); and our payment processor for online payments. We may disclose data where required by law. We do not sell your personal data.
We ask for your consent before processing your data, including specific consent to process health data for Rx orders. You can withdraw consent or change preferences in the app, though some features (such as Rx orders) may not work without the related data.
We keep personal and order data for as long as needed to provide the service and to meet legal, tax and regulatory requirements (for example, records relating to the dispensing of medicines), after which it is deleted or anonymised.
Prescriptions and personal data are stored on access-controlled infrastructure; prescription files are kept in private storage reachable only by you and the pharmacy serving your order. We apply technical and organisational measures appropriate to the sensitivity of the data.
Subject to the DPDP Act, you may request access to, correction of, or erasure of your personal data, and may raise grievances. To exercise these rights, contact our Grievance Officer at grievance@ashovaa.com.
Ashovaa is intended for adults (18+). We do not knowingly create accounts for children. Caregivers may order on behalf of dependants.
We may update this policy and will post the revised version here. Questions? Email support@ashovaa.com.