Refund & Cancellation Policy

Last updated: 2 June 2026

This policy explains when you can cancel an order and how refunds work on Ashovaa (operated by Enbod Technologies Private Limited). Because medicines are involved, some safety-based limits apply.

1. Cancelling an order

You can cancel an order yourself from the app before the pharmacy has packed and sealed it (i.e. while it is placed, accepted, or being packed).
Once an order is sealed and handed to a delivery partner, it can no longer be cancelled from the app; if you no longer want it, you may decline at the door and it will be returned to the pharmacy.

2. Refunds

UPI / online payments: if you cancel an eligible prepaid order, or if an order cannot be fulfilled or delivered, the amount is refunded to the original payment method, typically within 5–7 business days (timing depends on your bank/UPI provider).
Cash on delivery (COD): no payment is taken until delivery, so a cancellation before delivery means nothing to refund.
Wrong, damaged, or missing items: report it via “Report an issue” on the order. After verification we will arrange a replacement or refund of the affected items.
Failed / undelivered orders: if delivery fails, the order is returned and any prepaid amount is refunded.

3. Returns of medicines

For health and safety reasons, dispensed medicines that have left the pharmacy generally cannot be taken back into stock or resold, and so are not eligible for return once correctly delivered — except where the item is wrong, damaged, expired, or otherwise not as ordered, which is covered under section 2.

4. How to request

Use “Report an issue” on the relevant order in the app, or email support@ashovaa.com with your order code. We aim to acknowledge requests promptly and resolve eligible refunds within the timelines above.